Terms of Service

The short version. Your organisation owns its data. You pay for the plan you choose and can change or cancel it. Use the platform lawfully and honestly, including with your own employees. We run the service with care, and neither of us promises the impossible.

1. The agreement

These terms form the agreement between Swakio Technologies ("SWAKIO", "we") and the organisation that creates an account ("you"). If a signed order or enterprise agreement exists between us, it prevails over these terms where they differ.

2. The service

SWAKIO™ is a workforce operations and intelligence platform delivered as a service, including apps for Google Workspace. We may improve the service continuously; we will not materially reduce its core functionality during a paid term.

3. Accounts and access

Sign in uses your Google Workspace identity. You are responsible for the actions taken under your organisation's accounts and for keeping administrator access appropriately restricted. Role based permissions are part of the product; configuring them is part of your responsibility.

4. Plans and billing

Plans and prices are stated on the pricing page. Paid plans bill monthly. You can upgrade or downgrade at any time; records are retained when plans change. The Free plan needs no card and does not expire. Fees are exclusive of taxes, which you are responsible for where applicable.

5. Acceptable use

• Use the service only for lawful workforce management, and only in ways consistent with your obligations to your own employees, including notice where the law requires it.
• The service must not be used for covert monitoring of individuals. SWAKIO™ is built to make workforce operations transparent, including to the people the records are about.
• Do not attempt to breach security, probe other tenants, resell the service without agreement, or use it to build a competing product.

6. Your data

Your organisation owns its workforce records and configuration. We process them only to provide the service, as described in the Privacy Policy and any data processing agreement in place. Full export is available on every plan, at any time.

7. AI features

AI features in SWAKIO™ propose; they do not execute without a person's approval, and approvals are audited. Recommendations are decision support, not professional advice, and responsibility for workforce decisions remains with you.

8. Confidentiality and IP

Each party protects the other's confidential information with at least reasonable care. We retain all rights in the SWAKIO™ platform; you retain all rights in your data. You grant us only the licence needed to operate the service for you.

9. Warranties and liability

We provide the service with reasonable skill and care. Except as stated, the service is provided as is, and neither party is liable for indirect or consequential loss. Each party's total liability under this agreement is capped at the fees paid for the service in the twelve months before the claim, except for liabilities that cannot be capped by law.

10. Term and termination

Either party may terminate for material breach that remains uncured after notice. You may cancel at any time from billing settings; paid periods already started are not refunded unless the law says otherwise. After termination you have an export window before deletion, as described in the Privacy Policy.

11. Governing law

Unless a signed agreement states otherwise, these terms are governed by the laws applicable at Swakio Technologies' registered seat in Dubai, UAE, and disputes are resolved in the competent courts there.

12. Changes

We may update these terms; material changes are notified to administrators in advance. Continued use after the effective date means the updated terms apply.