Privacy Policy

The short version. SWAKIO™ processes workforce records so your organisation can run attendance, leave, shifts and workforce intelligence. Every employee can always see their own record. We never read personal email or files, never build behavioural profiles of individuals, and never sell personal data. There is no advertising in our business model.

1. Who we are

This policy is issued by Swakio Technologies ("SWAKIO", "we"), headquartered in Dubai Internet City, UAE, with operations in India. It covers the SWAKIO™ platform, the SWAKIO™ website and the SWAKIO™ apps for Google Workspace.

2. The data we process

• Directory data from your Google Workspace: name, work email, role, team and manager relationships.
• Workforce records your organisation creates in SWAKIO™: attendance punches, leave requests and balances, shift assignments, working time and overtime records, holiday calendars.
• Configuration: the policies, rules and permissions your administrators set.
• Audit records: who viewed, changed or approved what, and when.
• Support communications you choose to send us.

3. The data we never process

• The contents of anyone's personal email, documents or files.
• Behavioural or emotional profiles of individuals. SWAKIO™ does not score people and does not infer how anyone feels.
• Individual productivity measurements.
• Medical details behind a leave request. A sick day is recorded as a sick day, and sick leave is never treated as an adverse signal.

4. Why we process it

To provide the service under our contract with your organisation, to keep records accurate and auditable, to secure the platform, to meet legal obligations, and, with the legitimate interest of improving reliability, to analyse aggregate service performance. Where consent is required by law, we ask for it.

5. Roles and responsibility

For workforce records, your organisation is the data controller and SWAKIO™ acts as a data processor on its documented instructions. A data processing agreement is available to every customer on request. For website visits and direct communications with us, SWAKIO™ is the controller.

6. Who sees what

• Employees always see their own complete record. No hidden fields, no shadow notes.
• Managers see the operational data of their own team, never behavioural profiles.
• HR and administrators see organisation data according to the permissions your organisation sets.
• Leadership sees aggregate intelligence with the evidence attached.

7. Storage, subprocessors and transfers

SWAKIO™ runs on established cloud infrastructure. We use a small set of subprocessors to operate the service; the current list, and the safeguards used for any cross border transfers, are available on request. We do not sell or rent personal data to anyone, and we do not share it with advertisers.

8. Retention

Workforce records are retained for the life of your organisation's subscription and per its configured retention settings. When a subscription ends, your organisation can export everything, and remaining personal data is deleted after the wind down period stated in your agreement, unless the law requires longer.

9. Your rights

Depending on your location, you can request access to your data, correction, deletion, portability, or object to processing. For workforce records the fastest route is your own employer, since SWAKIO™ processes those records on its instructions, and we support every such request. You can always reach us directly through the contact page.

10. Changes

When this policy changes materially, we notify customer administrators and update the date above. Continued use after a change means the updated policy applies.